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Crystal focuses her practice on Massachusetts and federal healthcare regulatory work, providing strategic regulatory advice to academic medical centers, community hospitals, psychiatric hospitals, ambulatory surgery centers, nursing facilities, assisted living residences, imaging providers, ambulance services, and hospice and home health agencies, among others.

The Acute Care Hospital at Home model (ACHAH) provides traditional hospital inpatient acute-level services at home.  Prior to the pandemic a Centers for Medicare and Medicaid pilot study yielded positive results with respect to hospital readmission rates and follow-up emergency department visits. The ACHAH model appears to be a feasible alternative to traditional inpatient acute care that can improve quality of care and patient satisfaction. What was previously a trickle of interest turned into a wave of necessity as the pandemic overwhelmed hospitals and the health care system in 2020. In response to the pandemic, CMS began to provide hospital with broad regulatory flexibility to implement the ACHAH model.